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Responsible Gaming at Quatro Casino

Quatro Casino is committed to responsible gambling and player protection. Gambling should be treated as entertainment and not as a way to generate income. This policy applies the responsible gambling approach required for regulated iGaming in Ontario and supports measures designed to prevent and reduce gambling-related harm.

Principles of Responsible Gaming

Responsible gambling means making informed decisions, maintaining control over play, and understanding the risks involved. Players should only gamble with money and time they can reasonably afford to spend.

  • Treat gambling as entertainment, not as a source of income.
  • Set a personal budget and do not exceed it.
  • Set reasonable limits on the time spent gambling and take regular breaks.
  • Understand that gambling outcomes are based on chance and that previous results do not determine future outcomes.
  • Maintain a healthy balance between gambling and everyday responsibilities, relationships, work, and other activities.

Self-Assessment and Signs of Risk

Changes in gambling behaviour may indicate that additional support is appropriate. Warning signs can include spending more than intended, difficulty stopping, chasing losses, borrowing money to gamble, or allowing gambling to interfere with daily responsibilities.

Ask yourself:

  • Do I gamble for longer or spend more than I planned?
  • Do I find it difficult to stop or take a break?
  • Do I gamble to manage stress, boredom, or other personal difficulties?
  • Have I tried to reduce my gambling without being able to do so?
  • Is gambling affecting my finances, relationships, work, or daily life?

If gambling is becoming difficult to control, consider using responsible gambling tools, taking a break, or seeking professional support.

Responsible Gaming Tools

Quatro Casino provides responsible gambling measures intended to help players maintain control over their activity. Available tools can be accessed through account settings or by contacting player support.

  • Deposit limits to manage the amount of money added to an account.
  • Time-management limits to help control gambling sessions.
  • Loss limits where available.
  • Temporary breaks and self-exclusion options, including longer-term or permanent exclusion where applicable.
  • Access to account activity and transaction history to review gambling behaviour.

Players in Ontario may also use BetGuard, the centralized self-exclusion program for regulated iGaming. Self-exclusion periods available through the program include six months, one year, five years, or a custom period.

Protection of Minors

Gambling through Quatro Casino is restricted to individuals who are 19 years of age or older, in accordance with the applicable Ontario requirements. Age and identity verification procedures are applied before gambling access is permitted.

Players must not permit minors to access their accounts or use their credentials. Parents and guardians should take appropriate measures to prevent minors from accessing gambling services.

Support and Resources

Players who are concerned about their gambling can seek confidential assistance from ConnexOntario, which provides information and referrals for problem gambling services throughout Ontario.

ConnexOntario offers free, confidential support 24 hours a day, seven days a week, including information about available treatment and community services. Players can contact ConnexOntario by telephone at 1-866-531-2600 or through its online support services.

Responsible gambling support is intended to help individuals understand their options and access appropriate assistance without judgement.

Employee Training

Employees whose duties may involve player protection receive appropriate training to recognize indicators of problematic gambling behaviour and to follow established responsible gambling procedures.

Where concerns are identified, trained employees may provide information about available gambling controls, breaks, self-exclusion, and relevant support resources.

Confidentiality

Requests and communications concerning responsible gambling are handled confidentially, subject to applicable legal and regulatory requirements.

This includes information relating to deposit limits, time or loss limits, account activity, temporary breaks, self-exclusion, and requests for gambling-related support. Access to such information is restricted to authorized personnel and handled in accordance with applicable privacy and player protection requirements.